Order
1. Can I pre-order items on Keauty?
Yes, you can pre-order select items on Keauty. Look for items labeled "Pre-Order" and follow the regular checkout process. You will receive a shipping confirmation email once the items are in stock and dispatched.
2. How can I place an order?
Placing an order on Keauty is simple and easy:
- Browse our collection and select the products you want to purchase.
- Add the selected items to your shopping cart.
- Click on the shopping cart icon and proceed to checkout.
- Fill in your shipping and payment details.
- Review your order and confirm the purchase.
- You will receive a confirmation email once your order is successfully placed.
3. Can I track my order?
After your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order on the carrier’s website. You can also log in to your Keauty account and view your order status under "My Orders."
4. How do I use a discount code?
During the checkout process, you will find a field labeled "Discount Code" or "Promo Code." Enter your code in this field and click "Apply" to see the discount reflected in your order total.
5. How can I contact customer support?
You can reach our customer support team by emailing hello@keautyworld.com. We are here to help with any questions or concerns you may have.
Shipping
1. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination country. You can find more information during the checkout process.
2. Do you offer free shipping?
We offer free shipping on orders over 50 USD. The threshold for free shipping may vary depending on your location. Please check our shipping policy for more details.
3. How long does shipping take?
- 1-3 days for Northern countries
- 3-5 days for Europe, the US, and other international destinations
Orders are always processed within 1-2 business days.
4. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order on the carrier’s website.
5. What is your return policy?
We accept returns within 30 days of receipt. Products must be unused, in their original packaging, and in the same condition that you received them.
Payment
1. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options to make your shopping experience smooth and convenient.
2. Is it safe to use my credit/debit card on your website?
Yes, all transactions on our website are secure and encrypted to protect your personal and payment information.
3. Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order.
4. How many days will Keauty take to send the products after payment?
Once your payment is confirmed, Keauty typically processes and ships orders within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of receipt. Products must be unused, in their original packaging, and in the same condition that you received them.
2. How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service team at hello@keautyworld.com with your order number and reason for return. We will provide you with further instructions.
3. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method.
4. Can I return a sale item?
Yes, sale items can be returned following the same return policy as regular-priced items.
5. What should I do if I received a defective product?
If you receive a defective product, please contact our customer service team at hello@keautyworld.com with your order number and a photo of the defective item. We will assist you in resolving the issue.
Product
1. What types of products does Keauty offer?
Keauty offers a wide range of Korean skincare products, including cleansers, toners, essences, serums, moisturizers, sunscreens, and more. We carefully curate our selection to ensure the highest quality.
2. Are all the products on your site cruelty-free and approved for sale in Sweden?
On every product page, we provide detailed information about ingredients, potential allergens, and whether the product has been tested on animals. While some popular Korean brands don’t carry cruelty-free certifications, we make this clear on our site and offer a special filter to help you easily find cruelty-free options that align with your values.
Not every South Korean product is cruelty-free yet. Brands that sell in brick-and-mortar stores in China must test on animals by Chinese law, meaning that brands like Etude House and Laneige are out. On the other hand, brands like Neogen, Klairs, and CosRX are all in the clear!
In Sweden, cosmetics and skincare products are regulated under the European Union's (EU) Cosmetics Regulation (Regulation (EC) No 1223/2009). This regulation ensures that products are safe for use before they can be placed on the market. To be approved for sale in Sweden and other EU countries, products must comply with these regulations.
Additionally, all our products are approved for sale in Sweden, ensuring they meet the highest standards for safety and quality according to EU regulations. Each product complies with the EU’s Cosmetics Regulation, has undergone safety assessments, and is properly notified through the Cosmetic Products Notification Portal (CPNP), confirming their approval for the Swedish market.
Korean Skincare Routine
1. Do I need to use all the steps every day?
While a full Korean skincare routine has multiple steps, you can customize it based on your skin’s needs. Some steps, like cleansing and moisturizing, are essential daily, while others, like exfoliation, can be done less frequently.
2. What are essences, and why are they important?
Essences are lightweight, hydrating liquids that penetrate deeply into the skin to deliver active ingredients. They are important for boosting hydration and preparing the skin for better absorption of subsequent products.
3. How often should I exfoliate my skin?
Exfoliation frequency depends on your skin type and the type of exfoliant used. Generally, 1-2 times a week is recommended. For sensitive skin, less frequent exfoliation may be suitable.
4. Can I customize my Korean skincare routine?
Yes, you can customize your Korean skincare routine based on your skin type, concerns, and preferences. Not all steps need to be followed daily; adapt the routine to suit your needs.
5. How long does it take to see results from a Korean skincare routine?
Results vary depending on the products used and individual skin conditions. Generally, you may start to see improvements within a few weeks, with more significant results appearing after consistent use over a few months.
6. How can I find the right Korean skincare products for my skin?
Our website provides detailed product descriptions and usage instructions. For personalized recommendations, feel free to contact our customer service team at hello@keautyworld.com.
7. Can I use Korean skincare products during pregnancy and breastfeeding?
Many Korean skincare products are safe to use during pregnancy and breastfeeding, but it is important to check the ingredient list. Avoid products with retinoids and consult with your healthcare provider for personalized advice.
